Privacy Policy

Controller Information and Contact Details
Filip Pavel (doing business as: Phrixboosting), located at Stockerauer-strasse 4D, Hausleiten 3464, Austria ("Controller," "we," "us," or "our") is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and Austrian Data Protection Act (DSG).

For any questions regarding data protection or to exercise your rights, you can contact us at:

Email: support@phrixboosting.com

Postal Address: Stockerauer-strasse 4D, Hausleiten 3464, Austria
Legal Basis for Data Processing
We process personal data exclusively in accordance with applicable legal regulations, particularly:
1. EU General Data Protection Regulation (GDPR)
2. Austrian Data Protection Act (Datenschutzgesetz - DSG)
3. Austrian Telecommunications Act 2021 (TKG 2021)
4. Austrian Consumer Protection Code
Our data processing is based on the following legal grounds under Article 6 GDPR:

Contract performance (Art. 6(1)(b) GDPR) - for providing our game boosting services

Legitimate interests (Art. 6(1)(f) GDPR) - for business operations and fraud prevention

Your consent (Art. 6(1)(a) GDPR) - for marketing communications and optional features

Legal obligation (Art. 6(1)(c) GDPR) - for tax and accounting requirements
Personal Data We Collect
1. Data You Provide Directly
  Account Information: Name, email address, username, password, date of birth
  
  Payment Information: Billing address, payment method details (processed by third-party payment processors)
  
  Gaming Account Details: Gaming platform usernames, account credentials (temporarily for service delivery)
  
  Communication Data: Messages, support tickets, feedback, and correspondence with our team
2. Data Collected Automatically
  Technical Data: IP address, browser type, device information, operating system
  
  Usage Data: Pages visited, time spent on site, clickstream data, session recordings
  
  Service Data: Order history, service preferences, completion status, performance metrics
3. Data from Third Parties
  Payment processors may provide transaction confirmation and fraud prevention data
  
  Gaming platforms may provide account status and verification information
  
  Social media platforms if you choose to connect your accounts
Purposes of Data Processing
1. Service Provision
  Creating and managing your account on our platform
  
  Processing orders and delivering game boosting services
  
  Providing customer support and responding to inquiries
  
  Managing cashback rewards and loyalty programs
2. Business Operations
  Processing payments and managing billing
  
  Preventing fraud and ensuring security
  
  Analyzing service performance and user satisfaction
  
  Complying with legal and regulatory requirements
3. Marketing and Communications
  Sending service updates and important notifications
  
  Marketing communications (with your consent)
  
  Personalizing your experience on our platform
Data Sharing and Recipients
1. Third-Party Service Providers
  Payment processors for handling transactions securely
  
  Cloud hosting providers for data storage and website functionality
  
  Customer support tools and communication platforms
  
  Analytics providers for understanding website usage
2. Legal Requirements
  Austrian tax authorities for VAT and income tax compliance
  
  Law enforcement agencies when required by law
  
  Legal advisors in case of disputes or legal proceedings
3. Business Transfers
  In case of merger, acquisition, or sale of business assets, your data may be transferred to the new entity
International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data to countries outside the EEA, we ensure adequate protection through:

European Commission adequacy decisions

Standard Contractual Clauses approved by the European Commission

Binding Corporate Rules or certification schemes

Your explicit consent for specific transfers
Data Retention Periods
1. Account Data
  Customer account information is retained for 3 years after account closure or last activity
2. Transaction Data
  Payment and order records are retained for 7 years to comply with Austrian tax and accounting laws
3. Communication Data
  Support tickets and correspondence are retained for 2 years after resolution
4. Technical Data
  Website analytics and technical logs are retained for 12 months
5. Marketing Data
  Marketing consents and preferences are retained until withdrawn or for 3 years of inactivity
Your Rights Under GDPR
1. Right of Access (Art. 15 GDPR)
  You have the right to obtain confirmation whether we process your personal data and receive a copy of your data
2. Right to Rectification (Art. 16 GDPR)
  You can request correction of inaccurate or incomplete personal data
3. Right to Erasure (Art. 17 GDPR)
  You can request deletion of your personal data under certain circumstances
4. Right to Restriction (Art. 18 GDPR)
  You can request limitation of processing in specific situations
5. Right to Data Portability (Art. 20 GDPR)
  You can receive your data in a structured, machine-readable format
6. Right to Object (Art. 21 GDPR)
  You can object to processing based on legitimate interests or for direct marketing
7. Right to Withdraw Consent
  You can withdraw consent at any time where processing is based on consent
Cookies and Tracking Technologies
1. Essential Cookies
  Necessary for website functionality, user authentication, and security
2. Analytics Cookies
  Help us understand how visitors use our website to improve user experience
3. Marketing Cookies
  Used for personalized advertising and tracking campaign effectiveness (with consent)
4. Cookie Management
  You can manage cookie preferences through your browser settings or our cookie banner
  
  Disabling certain cookies may affect website functionality
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data:

SSL/TLS encryption for data transmission

Secure data centers with physical access controls

Regular security assessments and vulnerability testing

Access controls and authentication systems

Employee training on data protection and security

Incident response procedures for data breaches
Data Breach Notification
In case of a data breach that poses a high risk to your rights and freedoms, we will:

Notify the Austrian Data Protection Authority within 72 hours

Inform affected individuals without undue delay

Provide clear information about the breach and recommended actions

Implement immediate measures to contain and remedy the breach
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18.

If we become aware that we have collected personal data from a child under 18 without parental consent, we will delete such information immediately.

Parents or guardians who believe their child has provided personal data should contact us immediately.
Automated Decision-Making and Profiling
We may use automated systems for:

Fraud detection and prevention

Risk assessment for payment processing

Personalization of services and recommendations

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you
Third-Party Websites and Services
Our website may contain links to third-party websites or integrate with external services. This privacy policy does not apply to third-party websites.

We recommend reviewing the privacy policies of any third-party services you access through our platform.

We are not responsible for the privacy practices of third-party websites or services.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

Material changes will be communicated through email or prominent notice on our website at least 30 days before taking effect.

Continued use of our services after changes constitute acceptance of the updated privacy policy.

The current version will always be available on our website with the effective date clearly marked.
Contact Information and Complaints
For questions about this privacy policy or to exercise your rights, contact us at:

Filip Pavel (doing business as: Phrixboosting)

Stockerauer-strasse 4D

Hausleiten 3464

Austria

Email: support@phrixboosting.com

Response Time: We will respond to your requests within 30 days

You also have the right to lodge a complaint with the Austrian Data Protection Authority:

Österreichische Datenschutzbehörde

Barichgasse 40-42

1030 Vienna, Austria

Phone: +43 1 52 152-0

Email: dsb@dsb.gv.at
Effective Date and Version
This Privacy Policy is effective as of August 01, 2025.

Version: 1.0

Last Updated: August 01, 2025

This privacy policy complies with the requirements of the GDPR and Austrian data protection laws.